Turkish Airlines Türk Hava Yolları

Плохая компания. После отмены рейса деньги не вернули.

Worst business class experience I have ever had, and they blame it all on Covid. The only positives I will say are flight attendants and mostly on time experience. The rest was as bad as a discount airline. I flew 6 flights, roundtrip LAX/IST, IST to ASY, ASY to ADB (via IST), ADB to IST. Turkish is supposed to have great food service. Well, a 13 hour flight and we got two boxed lunches with cafeteria quality food. Limited beverages. No snacks. That was both ways on the long-haul. Tell me how covid doesn't live on a cold box, but it would on a warm wrapped sandwich? How does it not live on a box, but apparently a bag of chips or crackers or candy? When asked you could tell the flight attendants were embarrassed. On the short flights in Turkey in Business, you got a 4 oz cup of water. Apparently Covid doesn't live on water container, but does on soda or juice? Add to this that they brag about access to business lounge. Domestic and Intl closed at IST, so they pack you into regular club. No social distancing and Domestic lounge only had prepacked rolls and a cheese sandwich. Intl had hot food, but the lines were 15 to 20 persons deep. In Izmir, no lounge due to COVID, even though Other Lounges open. In Kayseri, no lounge open and you had to carry your bags from check-in to a luggage belt with no assistance. And they don't allow any carry on bigger than backpack or shopping bag, even in Business on 13 hour flight. In LAX, they didn't open check-in until 2.5 hours before departure, even though the staff said 3 hours. And they were flying 787 from LAX but switched to old 777 with 2/3/2 configuration where either you get crawled over or you crawl over someone. And the seats are designed for multi directional recline, but they don't work. Wifi wouldn't connect on laptop, iPhone or Android. 3 flight attendants tried to help, but couldn't get it to work. Turkish sent an email apologizing and offered 25% discount on next flight IF BOOKED IN 30 DAYS/TRAVEL IN 60. That's really helpful to someone living in the US! To blame COVID safety precautions for what is merely an attempt to save money is shameful, especially when they cram people together at check-in and in lounges. And to advertise the lounges, meals, etc. when booking business is nothing short of criminal. I've flown a dozen airlines over the water probably 50 or 60 roundtrips, and this is by far the worst. Stay away.

Una atención esmerada y delicada. Realmente una experiencia maravillosa. Muy recomendable.

Çok kötü bir iletişim şekli olan, operatörle konuşmak zorunda kaldım. Sürekli laf kesen, biz ilgilenmiyoruz diyen ve dinlemeyen, çözüm üretmeyen veya çözüm yolu göstermeyen bir kadın ile görüştüm. Sabır diliyorum muhatap olmak zorunda olanlara. Ve adını öğrendiğimde şikayet var. Com ve tüm thy birimlerine de şikayetçi olacağım. Bu şekilde bir tutuma maruz kalmamak için işini seven insanları görevlendirin.